This software is no longer supported or used as part
of our hosting packages. This information is archived
here in the hopes that it may help you if you are
still using it on your hosting platform.
of the most common issues we address is problems logging
into web-mail. Please keep in mind all e-mail messages
stored on the servers will use your alotted hosting
space, once your space is completely used you will
recieve the following error:
request didn't contain the proper session ID cookie
-- access denied!
$domain with your domain.
Your account is over server disk quota storage; webmail
cannot write the session ID cookie to the server to
record your login.
Please login into your domain control panel via:
Verify in the control panel "Disk Quota"
used and "Free"
If it shows 0 free that means you have no server disk
Solution #1: Configure your e-mail client to retrieve
the messages from the server to your local machine.
This will in effect eliminate this issue permanently.
For a tutorial on setting up you e-mail client click
You need to clean up space to get under quota or upgrade
to more space. Once under quota, webmail login will
Check your mail storage area on the server via:
Go to the "File Manager"
Go to/open $domain-mail directory/folder
Inside $domain-mail directory you will see email stored
for all email accounts.
Each email account is stored in a separate file.
Deleting one of the files will remove/delete the accumulated
for that email account, but will not remove the email
Once the file has been deleted you will not have access
to those emails anymore. Often you will find old email
accounts or email for the "Default" email
account that is stored in the "user name"
for the hosting account.
If there are no large KB size email files stored,
you are out of disk space and you will need to delete
website content inside the $domain-www directory or
upgrade to the next hosting level. Please contact
If you do not want to delete any of your files, you
will need to upgrade to the next hosting plan please
Please be aware that your account will be billed the
difference for the remaining current unused hosting
For hosting plans check
Once you have space again make sure you check your
email account's proper settings via the "Mail
Manager" in your domain control panel.
For a tutorial to create/change email accounts please
check this link.
Do not delete any of these folders/directories (your
account might not have all of them):